Technical/Troubleshooting
      Back to home
      1. Help Center
      2. ADAPT Health Coach Training Program
      3. Technical/Troubleshooting

      How to record a meeting in Zoom

      Note: The Zoom app has different capabilities depending on which device you are using:

      • On a Mac or Windows computer: You can record Locally with a free Zoom account and record in Gallery View. This is the best option for all live sessions and is required for your PSD2 and PSA recordings.
      • On a tablet or Chromebook: You can only record with a paid Zoom account and while you can see Gallery view, you CANNOT record in Gallery view. This option is OK for regular course live sessions, but not for PSD2 and PSA recordings.
      • On a phone: You can only record with a paid Zoom account and you CANNOT see or record in Gallery view. This option is not recommended for any live sessions. You need to be able to see the faces of the coach and client at the same time during the sessions to get the full learning experience.

      The information for this article was sourced from Zoom Help Center Article: Local Recording

      Local Recording

      1.  

         

        Overview

        Local recording is available to free and paid subscribers. Local recording allows users to record meeting video and audio locally to a computer. The recorded files can be uploaded to a file storage service like Dropbox, Google Drive, or a streaming service like YouTube or Vimeo.

        Note: Local recording is not supported on iOS and Android. See cloud recording for paid accounts if you are using a mobile device.

        Prerequisites – YOU MUST BE SIGNED INTO YOUR ZOOM ACCOUNT ON THE ZOOM APPLICATION TO ALLOW FOR RECORDING

        Recording is a function of the application, so joining the meeting from a browser will not suffice.

        Displaying in Gallery View

        1. Sign in to the Zoom web portal.
        2. Start or join a meeting.
        3. Click Gallery View in the top-right corner. You'll know you are in Gallery View when you can see all participants on the screen at the same time, like this:

          1. Note: You may need to change to full-screen mode or adjust the size of your window to accommodate all thumbnails.

        Enabling Local Recording

        1. Local recordings are available to both free and paid Zoom accounts. Note: You cannot use local recording on a phone, tablet, or Chromebook -- they only allow Cloud recording with a paid Zoom account. 
        2. Sign in to the Zoom web portal and click Settings.
        3. In the Recording tab, navigate to the Local Recording option and verify that the setting is enabled. If the setting is disabled, click the toggle to enable it. If a verification dialog displays, choose Turn On to verify the change.

          Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administrator.

        Starting a Local Recording

        The host must record the meeting or grant the ability to record to a participant. If you are not the host, ask the host to grant you permission to record.

        1. Start a Zoom meeting as the host.
        2. Click the option to Record.
        If there is a menu, select Record on this Computer.

      Enabling Cloud Recording

      1. You must have a Zoom Pro (paid) account to enable Cloud recording.
      2. You must use Zoom from a Mac or Windows computer to record to the Cloud in Gallery view. Note: If you are using a phone, tablet, or Chromebook, you can only record in "active speaker" view, not "gallery" view, so the use of a phone, tablet, or Chromebook is not recommended for recording PSD and PSA sessions.
      3. Sign in to the Zoom web portal and click Settings.
      4. In the Recording tab, verify that the "Cloud Recording" setting is enabled. If the setting is disabled, click the toggle to enable it.
      5. Also enable "Record gallery view with shared screen."
        Screen Shot 2020-07-14 at 6.21.15 PM
      6. Click Save.  

      Starting a Cloud Recording

      The host must record the meeting or grant the ability to record to a participant. If you are not the host, ask the host to grant you permission to record.

      1. Start a Zoom meeting as the host.
      2. Click the option to Record.
      If there is a menu, select Record to the Cloud.
       
      During the Meeting
      1. Hosts will see the following recording indicator in the top-left corner while recording is active.
      2. Participants will see the following indicator in the top-left corner while the recording is active.

        1. Click Participants to see which users are currently recording.

          Note: Dial-in participants will hear a message informing them that the meeting is now being recorded unless disabled by the host.
        2. After the meeting has ended, Zoom will convert the recording so you can access the files.
        3. Once the conversion process is complete, the folder containing the recording files will open.
          Note: By default, the audio/video file (MP4) will be named Zoom_0.mp4. The audio only file (M4A) is named audio_only.m4a.

        Notes: 

        • If the meeting unexpectedly shuts down or if the conversion process is interrupted, the recording files could become corrupted and non-recoverable.
        • Restarting or shutting down your computer, putting the hard disk to sleep, or closing your laptop will interrupt the conversion process.
        • If the conversion process is not successful after the meeting has ended, you can try to convert the files again by navigating to the recording location and double clicking the recording files.

        Stopping or Pausing a Recording

        During a Zoom recording, a user can Stop or Pause the recording. If a user stops the recording and starts it again, a new video file will be created for the next recording segment. If a user pauses the recording and starts it again, Zoom will record to the same video file for the recording segment.

        1. After a recording has been started, click Pause or Stop Recording at the bottom.

          The recording can also be stopped or paused by clicking the indicator in the top left corner.
        2. When a recording is paused, the following indicator will be displayed in the meeting.
        3. To resume the recording, click Resume Recording at the bottom

          The recording can also be resumed by clicking the indicator in the top left corner.

        Accessing Local Recording Files

        By default, all recordings will be placed in a Zoom folder found in the following file path on these devices:

        • PC: C:\Users\User Name\Documents\Zoom
        • Mac: /Users/User Name/Documents/Zoom

        To access recording files:

        1. Open the Zoom desktop client and click Meetings.
        2. Click the Recorded tab and select the meeting with a local recording.

          Note:
          • If you have a local recording that hasn’t been converted to a video file yet, click Convert to convert the recording to a video file and display the options below.
          • If you only see the Open option, it means the recording is a cloud recording.
        3. You can access these options to manage your local recordings:
          • Open: Open the folder that contains the recording files.
          • Play Video: Play the recorded meeting using your computer’s default media player.
          • Play Audio: Play the recorded meeting audio with your computer’s default media player.
          • Delete: Remove the meeting from the recording list on the Zoom client. This does not delete it from the computer.
          • Refresh icon : Refresh the recording list if you don’t see your recording.
        4. (Optional) Follow the steps to share a local recording if you want others to see your recording.

        Note: If there are issues opening or playing the file, check the default recording location and ensure the files are in the correct place.

        Recording File Formats

        Zoom recordings use the following file formats:

        • MP4: Audio/Video file that is named zoom_0.mp4 by default. Each subsequent recording is in sequential order: zoom_0, zoom_1, zoom_2, etc.
        • M4A: Audio-only file that is named audio_only.m4a by default. Each subsequent recording is in sequential order: audio_only_0,audio_only_1, etc.
        • M3U: Playlist file to play all individual MP4 files (Windows only). Named playback.m3u by default.
        • TXT: Text file that is named chat.txt by default. This file contains the in-meeting chat messages.

        Note: Screen sharing recording uses about 20MB of storage per hour while video recording uses about 200MB of storage an hour. This is an approximation, since the resolution and types of video or screen sharing content could change the amount of storage used.

        Changing Local Recording Settings

        To change local recording settings in the Zoom client:

        1. Open the Zoom client and click Settings.
        2. Click the Recording tab.
          This will open your recording options that you can change using the client. Note: Setting the default location to a cloud syncing folder (such as Dropbox, Google Drive, or One Drive), an external drive, or network storage device may cause issues with saving and converting the local recording. Zoom strongly recommends keeping the default location on a local drive for recordings.