I’m having video playback issues.

Clearing your browser's cache solves many problems! Give this a try first. For instructions on how to clear the cache for your specific browser, please visit this website.

If your browser has any privacy/ad-blocking add-ons or extensions, adjust your settings to allow it to accept third-party cookies from vimeo.com (the platform we use to deliver the videos).  

Switching to a different browser application may also solve your issue. Try downloading Google Chrome, Apple Safari, Microsoft Edge or Mozilla Firefox. 

If you're still experiencing issues, please submit a Support Request. Select Problem from the Your Issue drop-down menu. Be sure to provide specific problem details including any error messages in the description field as well as screenshots in the Attachments area.

In order to collect your browser and operating system information, the request form asks you to visit supportdetails.net and provide the URL generated under SHARE THESE DETAILS. 

Support Details