What is the refund policy for the Health Coach Training Program?

We are looking for people who are passionate and committed to changing their own life, others’ lives, and even the whole healthcare paradigm. But we understand that this program will not be right for some people.


Before you enroll:
We make every effort to ensure that you have everything you need to make a confident and informed decision before you enroll. If you are considering enrolling but feel unsure, please schedule a free consultation with an enrollment advisor.


Please do not enroll in the ADAPT Health Coach Training Program just to “check it out.” We have put an extraordinary amount of time and effort into this program, and we expect you to do the same. This course is for serious students only.


After you enroll, but before the enrollment period ends:
If you decide to withdraw from the program before we close enrollment, you will receive a refund minus a $500 non-refundable administrative and application fee. Enrollment ends on June 3, 2018. You must submit your withdrawal and refund request by 12:00 p.m. Pacific US Time on June 3 in order to get a refund. This is a firm deadline. If you do not meet this deadline, you will be subject to the post-enrollment refund policy below.


After enrollment ends:
We want you to be satisfied with the materials.


In order to know if the materials are meeting your needs and expectations, it is important to actually use them for at least the first six weeks. Before you can request a refund, you must complete all coursework and quizzes and attend or listen to the replay recordings for all interactive sessions.


During this period, if you have questions or concerns, it is also important for you to voice those to your enrollment advisor so you can get the help you need in understanding the materials and using the online learning portal.


If you do all the assigned work and don’t get value or feel your learning style doesn’t match how we teach, we’ll happily refund the money you’ve paid us under this Agreement less any external fees and administrative fees subject to the following conditions:

  • Deadline to Apply for Refund. To be eligible for a refund, you must submit your request before 12 p.m. Pacific US Time on August 5, 2018. The deadline exists because we want you to get started with the rest of the group in order to have the best possible experience. If you wish to enroll now but don’t plan on completing the first six weeks of work on schedule, please do make sure that this is the right investment for you, as the refund has a firm deadline and you can’t get it without also having done the work.
  • Completed Coursework. We’ll ask for your first six weeks of completed coursework and quizzes (to make sure you gave it a go) and ask what didn’t work for you (so we can learn and improve).
  • Company Discretion. After you submit your materials, all refunds are within the Company’s sole discretion as to whether to grant or deny the refund request.
  • Non-Refundable Fees: In the event that you are granted a refund, there will be a $500 non-refundable application and administrative fee.

There are no refunds offered after the refund deadline. Students on a monthly payment plan are contractually obligated to pay for the course in full.


What if you need to withdraw after the refund deadline?
We do not offer any refunds for tuition, paid in full or on monthly payments, after the refund deadline. However, we understand that life can have unexpected twists and turns. So, what happens if you need to pause or stop?

  • Self-Paced 24-Month Access. You do not need to stay on the exact schedule we set forth for the course. You are free to complete the work at your own pace and will have guaranteed access to the materials for a full 12 months beyond your 12-month course for a total of 24 months. The live support will end at 12 months, but you can take up to an additional 12 months to complete the coursework.
  • Transfer. You also have the option of requesting a transfer to the next enrollment. This will allow you to take advantage of group activities and live support during a future 12-month period. However, please note that this does not defer payments. See our Transfer Policy for more information.